Paylink Payment Gateway بوابة الدفع بيلينك

Privacy Policy

Last Update: 31/01/2026

Introduction

The privacy policy of PayLink governs the manner in which PayLink collects, uses, maintains, and discloses personal and non-personal information when you use this website and our mobile applications.

This privacy policy applies to the website and all products and services offered by PayLink. PayLink will always ensure that your privacy is protected. Therefore, you can be assured that we use your personal information only in accordance with this privacy policy.

Please read and understand PayLink's privacy policy carefully to know our views and practices regarding your personal data and how we use it. PayLink reserves the right to make changes to this policy at any time and at its sole discretion, according to updates on this page. Please review this page periodically to ensure you are happy with these changes.

Information Collection

a. Name, contact information, including email address.
b. Business information.
c. Correspondence information such as postal code, your interests and preferences.
d. Any other information related to or relevant to your request with us.

Use of Information

To personalize user experience:
We may use the information to understand how our users as a group use the services and resources provided on PayLink.

To improve customer service:
Your information helps us respond more effectively to your customer service requests and support needs.

To process your orders:
We use the information collected to understand the nature and characteristics of your business, thereby accepting or rejecting your request.

For marketing purposes:
We may use your information for promotional activities of our products or new features, special offers, and for advertising purposes.

For periodic email communications:
The email address provided by you will be used to send you information and updates related to our site and services. It can also be used to respond to your inquiries, and/or other requests. If the user decides to join our mailing list, they will receive emails that may include company news, updates, product or service information, etc.

Data Storage and Security

The data we obtain from you is stored on our system servers and will be handled with complete confidentiality. Your personal information will only be used by PayLink for all business transactions that require your information to complete the transactions.

PayLink may allow a third-party application to access your information if there is a need for data verification and other verification purposes. PayLink guarantees that the verification processes used by the third-party application will help keep your account safe from fraud or money laundering.

Confidentiality and Security

PayLink acknowledges its responsibility at all times to maintain the confidentiality and security of any information received by PayLink in connection with the transaction.

PayLink has all the necessary electronic and physical measures in place to keep your information secure to prevent any unauthorized access. When logging into your PayLink account, all internet communications are secured using (SSL) technology with secure 128-bit encryption. To protect your information, please ensure not to publish or share your PayLink account login information with anyone else.

Cookies

Cookies are text files used by your computer browser that store visitor data. Cookies themselves do not identify the individual user. Using cookies on the internet is common and does not harm your system.

Cookies are primarily used to measure site access, for record-keeping, and to let you know when you have visited a particular site. Be aware that cookies never allow us access to any information other than what you choose to share with us. Cookies also help us analyze data to improve our website, ultimately providing you with a better user experience. Users generally have options to accept or reject cookies.

Regardless, please note that you will not gain the full benefit of using the site if you choose to block cookies.

Third-Party Sites

Users may find advertisements or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties.

PayLink does not control the content or links that appear on these sites and is not responsible for the practices employed by those sites. Browsing and interaction on any other site, including sites that have a link to our site, is subject to the terms and policies of that site. PayLink does not guarantee the protection and privacy of information you may provide on such sites.

Updating Information

If you need to change any personal or professional information (such as name, address, or phone number), you should update your data by contacting the PayLink team on the Contact Us page.

To avoid inconvenience to everyone, PayLink strongly advises keeping all information up-to-date and accurate. PayLink will be exempt from any liability arising from losses resulting from not updating your information.

Exercising Your Data Subject Rights

If you wish to exercise any of your rights under the Personal Data Protection Law — including the right to access, correct, delete, or restrict the processing of your personal data, or to withdraw your consent — you may submit your request through the following channel:
Email: support@paylink.sa
Paylink will process your request within thirty (30) days of receipt. You may also contact us via the merchant portal or by calling our customer care center.

Data Subject Rights Request Timeline

Upon receiving a request from a data subject to exercise any of their rights under the Personal Data Protection Law,
Paylink will process the request within a period not exceeding thirty (30) days without delay. In cases where the
implementation requires disproportionate effort, or if Paylink receives multiple requests from the same data subject,
this period may be extended for an additional thirty (30) days. The data subject will be notified in advance of any extension along with the
reasons for the delay.

App-Specific Privacy Requirements

Privacy Policy Links:
Our privacy policy is linked on our app’s store listing page and within the app itself. It references the entity named in the app’s listing and includes a clear labeling as a privacy policy.

Accessibility:
The privacy policy is readable in a standard browser without any plug-ins or special handlers (no PDFs) and is available on an active, publicly accessible, and non-geofenced URL. The policy is non-editable to maintain its integrity.

Comprehensive Disclosure:
The privacy policy comprehensively discloses how our app accesses, collects, uses, and shares user data, including:

•                  Types of personal and sensitive user data accessed, collected, used, and shared.

•                  Parties with which personal or sensitive user data is shared.

•                  Secure data handling procedures for personal and sensitive user data.

•                  Developer’s data retention and deletion policy.

Thank you for using PayLink.